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• Increase employee productivity through measurement and follow-up
• Analyze call traffic
• Identify fraudulent phone use
• Track advertising effectiveness
• Allocate costs to specific departments or tenants
• Security and Compliance

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• Windows Vista, 7, 8, or 10 (also works on Windows Server systems)
• Intel i3 processor or equivalent
• 2 GB RAM
• 1 GB disk space
• Network (Ethernet) connection

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Note: your phone system may have additional requirements in order to support output of data to this software.

No.  Many managers install Magnify Call Accounting Pro on their normal work PC.

We will be happy to help you install and configure Magnify Call Accounting Pro at no charge.  In some cases, you may need some additional help from your phone system vendor so that any needed configuration changes on the phone system side can be completed.

We regularly update the phone system models that Magnify Call Accounting Pro supports; the best way to check is to download a trial of Magnify Call Accounting Pro.  In the setup screen, the current brands/models supported are listed and when you select one, detailed instructions for setup are shown.

[message type=”info”]If your phone system is not currently supported, please contact us.  You may be eligible for a discount of 50% off for helping us integrate with it![/message]

Please note that Magnify does not support, and has no plans to support, call data from phone systems that use a serial port.  Most modern phone systems have an option to output call data via Ethernet on your company LAN or make it available for download, and this is what our software supports.

No.  Magnify features a call data collector that runs as a Windows service in the background.  As long as the PC is turned on, call data will be collected (you do not even have to be logged into the PC).

Magnify Pro has the ability to track the following data (note that not all data tracked by Magnify is output by every telephone system; please inquire if you have any questions about your specific phone system, or download a trial of Magnify Call Accounting Pro).

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• Time Stamp
• Direction
• Duration
• Extension
• Department
• User Name
• User Group
• Caller ID Name
• Caller ID Number
• Is Transferred Call?
• Transferred From/To
• Authorization (Pin) Code
• Is Site To Site Call?
• Site Name/Designation

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• Is Trunk-To-Trunk Call?
• Trunk-To-Trunk Line
• DID Name
• DID Number
• Hold Time (Non-ACD)
• Ring Time
• Is Voice Mail Call?
• Account Code
• Account Name
• City
• State
• Zip
• County

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Magnify Pro also has the ability to track data related to Automatic Call Distribution (ACD); note that only certain phone systems output ACD data.

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• Is ACD Call?
• ACD Hold time

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• Call Disposition (Abandoned, Rerouted, etc.)
• Agent events (Logon, Logoff, etc.)

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• Reports (a variety of Summary, Detail, and Analysis reports)
• Charts (bar, line, pie, etc. with unlimited ability to customize)
• Pivot Tables (summary tables of call information, with unlimited ability to customize, and ability to “drill down” to individual calls)
• U.S. Map (to visualize where calls are coming from and going to, with ability to summarize state information and view details for individual calls)

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Magnify Pro offers the following reports (note that, because not all data tracked by Magnify is output by every telephone system, one or more of these reports may not apply to you).

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• Extension Detail Report
• Line Detail Report
• DID/DNIS Detail Report
• Account Code Detail Report
• User Group Detail Report
• Authorization (Pin) Code Detail Report
• Most Expensive Calls Detail Report
• Longest Calls Detail Report
• Department Detail Report
• Chronological Call Detail Report
• Call Detail By State Report
• Call Detail By Call Type Report
• External Call Diversion Report

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• Extension Summary Report
• Line Summary Report
• DID/DNIS Summary Report
• DID/DNIS Summary Report By Name
• Account Code Summary Report
• User Group Summary Report
• Authorization (Pin) Code Summary Report
• Department Summary Report
• Call Summary By State Report
• Call Summary By Call Type Report
• Maximum Lines Busy Report
• Extension Utilization Report
• Line Utilization Report

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Magnify Pro also has reports related to Automatic Call Distribution (ACD); note that only certain phone systems output ACD data.

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• Queue Call Detail By Agent Report
• Call Detail By Queue Report
• Abandoned Queue Calls Detail Report

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• Rerouted Queue Calls Detail Report
• Agent Events Detail Report
• Agent Summary Report
• Queue Summary By Agent Report

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Reports can be output/saved in the following formats:

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• Adobe PDF
• HTML
• MHT (Single File Web Page)
• RTF (Rich Text)

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• XLS/XLSX (Excel)
• CSV (Comma Delimited)
• TXT (Plain Text)

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Yes!  You can schedule any report to run at the times and frequencies you choose.  You can easily choose the report file format (PDF, Excel, etc.) and specify one or more email addresses to which the report will be emailed.  There is no limit to the number of reports you can schedule.

No.  Magnify features a database/schedule monitor that runs as a Windows service in the background.  As long as the PC is turned on, reports, call alerts, and database alarms will be emailed (you do not even have to be logged into the PC).

Magnify Call Accounting Pro features a variety of built-in charts, but you can also design your own.  You can combine the data in countless ways via a drag-and-drop interface.  You can also customize the chart type (bar, line, pie, etc.) and the color palette to suit you.  Saving the chart for later reuse is easy.

Charts can be output/saved in the following formats:

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• BMP
• GIF
• JPEG
• PNG
• TIFF

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• Adobe PDF
• HTML
• MHT (Single File Web Page)
• RTF (Rich Text)
• XLS/XLSX (Excel)

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A pivot table is a data summarization tool found in data visualization programs such as spreadsheets or business intelligence software like Magnify Call Accounting Pro. Among other functions, a pivot table can automatically sort, count totals or give the average of the data stored.

Magnify Call Accounting Pro features a variety of built-in pivot table definitions to get you started, but you can also design your own.  You can combine the data in countless ways via a drag-and-drop interface.  Saving the pivot table definition for later reuse is easy.

The EULA is presented during installation of the software.  You can also download it from here.

The software can be uninstalled by navigating to the Control Panel in Windows, and selecting it from the Programs and Features applet (Add/Remove Programs if using Windows XP).  From there, click the Uninstall or Remove button.